Muktika Publication (“Muktika Publication”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our website visitors, authors, customers, members, users, and other individuals who interact with our services.
This Privacy Policy explains how Muktika Publication collects, uses, stores, protects, and discloses information when you visit or use our website, services, author platform, publishing services, membership programs, book publishing and selling services, online content, competitions, events, and other services provided by us.
Website: https://muktikapublication.com/
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use our website or services.
1. About Muktika Publication
Muktika Publication is a literary, publishing, and creative platform based in Kanpur, Uttar Pradesh, India.
We provide and may provide services and activities including:
- Book publishing
- Author support
- Poetry and story publication
- Article and content publication
- Author memberships
- Writing competitions
- Literary events
- Digital content
- Author promotion
- Social media promotion
- Book sales
- Book order processing
- Book delivery
- Creative and digital services
- Podcasts and online programs
- Author community services
This Privacy Policy applies to information collected through our website and related online services.
2. Information We Collect
Depending on how you interact with Muktika Publication, we may collect different categories of information.
2.1 Personal Information
We may collect information such as:
- Full name
- Pen name or author name
- Email address
- Mobile/WhatsApp number
- Postal address
- City
- State
- Country
- PIN/ZIP code
- Billing address
- Shipping address
- Profile photograph
- Author biography
- Social media profile information
- Website information
- Account username
- Other information voluntarily provided by you
We collect only information that is reasonably necessary for the relevant service or activity.
2.2 Account Information
If you create an account or author profile on our website, we may collect information required to create and manage your account.
This may include:
- Name
- Email address
- Username
- Password or authentication information
- Phone number
- Author profile information
- Account activity
- Content submitted through the account
Passwords should be stored and processed using appropriate security mechanisms provided by the applicable platform or service provider.
We do not intentionally request or store your payment card PIN, UPI PIN, banking password, OTP, or similar authentication credentials.
3. Information You Submit as an Author
If you submit content to Muktika Publication, we may collect and process information associated with your submission.
This may include:
- Poems
- Stories
- Articles
- Essays
- Books
- Manuscripts
- Book descriptions
- Author biographies
- Author photographs
- Cover designs
- Images
- Videos
- Audio
- Documents
- Copyright-related information
- ISBN-related information
- Other material submitted for publication
By submitting content, you acknowledge that we may need to process and store that information to provide publishing, editorial, promotional, website publication, distribution, or related services.
4. Publicly Available Author Information
Some information submitted by authors may be displayed publicly on our website, social media platforms, promotional materials, book listings, author profiles, or other channels.
This may include:
- Author name
- Pen name
- Biography
- Profile photograph
- Published work
- Book title
- Book cover
- Author achievements
- Social media links
- Other information that you voluntarily provide for public display
You should not submit confidential, private, financial, or highly sensitive information for public display.
5. Book Publishing Information
If you purchase or use our book publishing services, we may collect information required to process your publishing project.
This may include:
- Author details
- Manuscript
- Book title
- Book description
- Author biography
- Cover information
- Formatting requirements
- ISBN-related information
- Copyright-related information
- Publishing preferences
- Distribution information
- Contact information
- Billing information
- Shipping information
- Other information necessary for publishing
We may share relevant information with service providers involved in formatting, printing, publishing, distribution, logistics, delivery, website management, or other parts of the publishing process where reasonably necessary to provide the service.
6. Book Orders and Delivery
If you purchase a physical book or other physical product from us, we may collect information necessary to process and deliver your order.
This may include:
- Customer name
- Mobile number
- Email address
- Shipping address
- Billing address
- Order details
- Payment status
- Courier or delivery information
- Tracking information
- Delivery status
We may share necessary delivery information with printing companies, courier companies, logistics providers, fulfillment partners, or other service providers involved in delivering your order.
We do not sell your shipping information to unrelated third parties.
However, information may be disclosed where reasonably necessary to complete an order, comply with law, prevent fraud, resolve disputes, or protect our rights.
7. Payment Information
Muktika Publication may use third-party payment processors or payment gateways to process payments.
Depending on the payment method and provider, payments may be processed through services such as Razorpay or other payment providers.
When you make a payment, the payment provider may independently collect and process payment information according to its own privacy policy and terms.
We may receive limited transaction information such as:
- Transaction ID
- Order ID
- Payment status
- Amount paid
- Date and time of transaction
- Payment method
- Refund status
We do not intentionally collect or store your complete debit card number, credit card number, CVV, UPI PIN, banking password, or OTP on our website.
You should review the privacy policy and terms of the payment provider you use.
8. Membership and Subscription Services
If you purchase or join an Muktika Publication membership, premium membership, author club, subscription, or similar program, we may process information required to:
- Create your membership
- Verify your account
- Process payments
- Provide membership benefits
- Communicate with you
- Maintain membership records
- Provide customer support
- Manage renewals or cancellations
- Provide digital services
- Prevent misuse or fraud
Membership information may include name, email, phone number, account information, payment status, membership plan, transaction details, and other information necessary to provide the service.
9. Competitions and Events
If you participate in a writing competition, award program, literary event, workshop, webinar, or similar activity, we may collect information such as:
- Name
- Phone number
- City/state
- Author information
- Submitted work
- Entry information
- Payment information where applicable
- Results or ranking
- Photographs or recordings where applicable
If you win or are selected for recognition, your name, author information, photograph, submitted work, award information, or related information may be published for announcement, recognition, promotional, or archival purposes, subject to the applicable program rules.
10. Contact Forms and Communications
If you contact us through email, contact forms, WhatsApp, social media, phone, or other communication channels, we may receive information such as:
- Name
- Email address
- Phone number
- Message
- Attachments
- Order information
- Service-related information
- Other information voluntarily provided by you
We use this information to respond to your queries, provide support, process requests, and maintain relevant business records.
11. Website Usage and Technical Information
When you visit our website, certain technical information may automatically be collected.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Internet Service Provider
- Approximate geographic information
- Date and time of access
- Referring website
- Pages visited
- Time spent on pages
- Click activity
- Error information
- Other technical information
This information may be used for website operation, security, analytics, troubleshooting, fraud prevention, and improving user experience.
12. Log Files
Our website or hosting providers may maintain standard server and security logs.
These logs may include IP addresses, browser information, timestamps, referring pages, requested pages, technical information, and other server-related information.
Log information may be used to:
- Maintain website security
- Detect suspicious activity
- Diagnose technical problems
- Analyze website performance
- Prevent abuse
- Improve website functionality
- Maintain reliable website operation
13. Cookies
Muktika Publication may use cookies and similar technologies.
Cookies may be used for:
- Website functionality
- Login sessions
- User preferences
- Security
- Analytics
- Performance measurement
- Advertising
- Personalization
Some cookies may be placed by third-party services.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
14. Google AdSense and Advertising
If Google AdSense or other advertising services are enabled on our website, third-party advertising providers may use cookies, identifiers, web beacons, JavaScript, or similar technologies to display, measure, personalize, or otherwise manage advertisements.
Advertising providers may process information about your browser, device, website activity, or interaction with advertisements according to their own privacy policies and applicable laws.
Muktika Publication does not control all technologies used by third-party advertising providers.
Users should review the applicable privacy policies and advertising controls provided by those providers.
Where required, we may provide appropriate cookie or consent controls for advertising and tracking technologies.
15. Google Services and Analytics
We may use Google services such as Google Analytics, Google Search Console, Google Sign-In, Google Tag Manager, YouTube integrations, or other Google services.
These services may collect technical and usage information according to their respective policies.
We may use analytics information to understand:
- Website traffic
- Visitor behavior
- Popular pages
- Device/browser usage
- Website performance
- User engagement
- Technical problems
Analytics information is generally used in aggregated or statistical form to improve our services.
16. Third-Party Services
Our website may integrate or interact with third-party services.
These may include:
- Payment providers
- Hosting providers
- Email providers
- Analytics providers
- Advertising providers
- Courier and logistics providers
- Printing and publishing partners
- Social media platforms
- Video platforms
- Authentication providers
- Communication services
- Security services
- WordPress plugins and service providers
Third-party providers may process information according to their own privacy policies and terms.
Muktika Publication is not responsible for the independent privacy practices of third-party websites or services.
17. Social Media and Embedded Content
Our website may contain links, buttons, widgets, videos, or embedded content from third-party platforms.
Examples may include:
- YouTube
- Other social media platforms
When you interact with third-party content, those platforms may collect information according to their own policies.
We recommend reviewing the privacy policies of those platforms.
18. How We Use Your Information
We may use information collected for purposes including:
- Providing our services
- Operating our website
- Managing user accounts
- Publishing author content
- Processing book publishing projects
- Processing book orders
- Delivering physical products
- Processing payments
- Managing memberships
- Managing competitions
- Conducting events
- Providing customer support
- Communicating with users
- Sending service-related notifications
- Sending promotional communications where permitted
- Improving website functionality
- Improving services
- Conducting analytics
- Preventing fraud
- Detecting abuse
- Protecting website security
- Resolving disputes
- Maintaining business records
- Complying with legal obligations
- Enforcing our terms and policies
19. Marketing Communications
Where permitted by applicable law, we may contact you regarding:
- New services
- Publishing opportunities
- Competitions
- Events
- Memberships
- Promotions
- Books
- Author opportunities
- Website updates
You may request that we stop sending non-essential promotional communications.
Service-related communications may still be sent when reasonably necessary to provide a service you have requested.
20. Data Sharing
We do not intend to sell your personal information as a general business practice.
We may disclose information when reasonably necessary to:
- Provide requested services
- Process payments
- Deliver orders
- Publish books
- Provide hosting or technical services
- Provide customer support
- Operate our website
- Prevent fraud
- Protect our legal rights
- Comply with applicable law
- Respond to lawful government requests
- Investigate security incidents
- Resolve disputes
We may share only the information reasonably necessary for the relevant purpose.
21. Business Transfers
If Muktika Publication undergoes a merger, acquisition, restructuring, sale of assets, reorganization, or similar business transaction, information associated with the relevant services may be transferred as part of that transaction, subject to applicable law.
22. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing services
- Maintaining accounts
- Processing transactions
- Publishing records
- Customer support
- Legal compliance
- Accounting and tax requirements
- Fraud prevention
- Dispute resolution
- Enforcement of agreements
Some information may be retained for longer where required by law or where reasonably necessary to protect legitimate business interests.
23. Data Security
We take reasonable technical and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures may include:
- Access controls
- Authentication controls
- Secure hosting practices
- Software and plugin updates
- Monitoring for suspicious activity
- Limited access to personal information
- Backup and recovery procedures
- Security tools where appropriate
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and should not share your password, OTP, authentication codes, or other security credentials with anyone.
24. Fraud and Abuse Prevention
We may collect and process information to detect, investigate, and prevent:
- Fraudulent transactions
- Fake accounts
- Unauthorized access
- Payment abuse
- Spam
- Malicious activity
- Copyright violations
- Website abuse
- Competition manipulation
- Other unlawful or prohibited activities
We may suspend, restrict, or terminate accounts or services where we reasonably believe misuse or fraudulent activity has occurred, subject to applicable law.
25. User-Generated Content
Users and authors may submit content to our website.
You are responsible for the content you submit.
You should not submit:
- Content that violates the law
- Content that infringes copyright
- Content containing unauthorized personal information
- Fraudulent content
- Malware
- Defamatory material
- Hate or abusive content
- Content violating the rights of others
- Content that violates our policies
Muktika Publication may remove, restrict, reject, or disable access to content that violates applicable law, our policies, or third-party rights.
26. Copyright and Intellectual Property
Authors generally remain responsible for the ownership and rights associated with the content they submit, subject to the specific publishing agreement or service terms applicable to their project.
By submitting content for publication or promotion, you represent that you have the necessary rights, permissions, licenses, or authority to submit that content.
Muktika Publication may process, format, reproduce, display, distribute, promote, or otherwise use submitted content to the extent reasonably necessary to provide the requested service and according to the applicable agreement or terms.
27. Third-Party Copyright Claims
If you believe that content published through our services infringes your copyright or other intellectual property rights, you may contact us with appropriate details.
We may investigate legitimate complaints and may remove, restrict, or take other appropriate action regarding allegedly infringing content.
28. Children’s Privacy
Our services are not specifically directed at children.
We do not knowingly collect personal information from children below the applicable minimum age required under applicable law without appropriate authorization.
If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us.
Where legally required and reasonably possible, we will take appropriate steps to delete or restrict such information.
29. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights relating to your personal information.
These may include:
- Right to access information
- Right to correct inaccurate information
- Right to request deletion
- Right to restrict certain processing
- Right to object to certain processing
- Right to withdraw consent where processing is based on consent
- Right to data portability where legally applicable
- Right to lodge a complaint with the appropriate authority
These rights may be subject to legal exceptions, verification requirements, contractual obligations, or legitimate business requirements.
30. Account Deletion
If you have an account with Muktika Publication, you may contact us to request account deletion where applicable.
We may need to retain certain information where required by law, for accounting, tax, fraud prevention, dispute resolution, contractual obligations, intellectual property records, or other legitimate purposes.
Deleting an account does not necessarily require us to delete information that we are legally required or otherwise permitted to retain.
31. Accuracy of Information
You are responsible for providing accurate and current information when using our services.
If your information changes, you should update it where the website provides such functionality or contact us for assistance.
32. Third-Party Websites
Our website may contain links to websites operated by third parties.
We do not control these websites.
This Privacy Policy does not apply to third-party websites.
You should review the privacy policies and terms of the third-party websites before providing them with personal information.
33. International Data Processing
Some third-party service providers may process information outside India.
Where information is transferred or processed internationally, we will take reasonable steps required under applicable law and relevant contractual or technical safeguards.
34. Legal Disclosure
We may disclose information where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests
- Comply with court orders
- Protect our rights
- Protect users or third parties
- Investigate suspected fraud
- Prevent security threats
- Enforce our agreements
- Protect our property and services
35. Business Records
Certain information relating to orders, payments, publishing projects, memberships, invoices, communications, and transactions may be maintained as business records for accounting, tax, legal, operational, and dispute-resolution purposes.
36. Refunds and Cancellations
Refunds, cancellations, replacements, returns, and related matters are governed by our applicable Refund and Cancellation Policy and/or the specific terms applicable to the purchased product or service.
Different rules may apply to:
- Digital services
- Memberships
- Publishing services
- Customized services
- Printed books
- Physical products
- Completed services
- Third-party products or services
Please review the applicable policy before making a purchase.
37. Book Publishing Disclaimer
Publication of a manuscript, book, article, poem, or other material does not constitute a guarantee of commercial success, sales, readership, rankings, awards, reviews, media coverage, or income.
Publishing and promotional services are provided according to the applicable package, agreement, or service description.
38. Book Delivery Disclaimer
For physical book orders, delivery may depend on printing, packaging, courier availability, weather, public holidays, incorrect addresses, remote locations, logistics disruptions, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information.
Where delivery is handled by a third-party courier or logistics provider, delays or issues caused by that provider may be subject to the provider’s own policies.
39. Payment and Transaction Disclaimer
Payment processing may be handled by third-party payment providers.
Muktika Publication does not guarantee uninterrupted availability of third-party payment systems.
A payment may be delayed, declined, reversed, refunded, or otherwise affected by the payment provider, bank, card network, UPI system, technical problems, fraud checks, or other circumstances.
40. Advertising Disclaimer
If advertisements are displayed on our website, advertisements may be provided by third-party advertising networks.
The presence of an advertisement does not necessarily constitute an endorsement or guarantee by Muktika Publication of the advertised product or service.
Users should independently evaluate products or services offered by advertisers.
41. No Absolute Security Guarantee
Although we take reasonable steps to protect information, no website, server, database, email transmission, payment system, or internet communication can be guaranteed to be completely secure.
You acknowledge that use of online services involves inherent security risks.
42. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made due to:
- Changes in our services
- Changes in technology
- Changes in third-party services
- Changes in applicable law
- Changes in business practices
- Security or operational requirements
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an updated policy becomes available may constitute acknowledgment of the updated policy to the extent permitted by applicable law.
43. Severability
If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
44. No Waiver
Failure to enforce any provision of this Privacy Policy at any particular time does not constitute a waiver of our right to enforce that provision in the future.
45. Contact Us
If you have questions, concerns, requests, complaints, or privacy-related inquiries, you may contact us.
Muktika Publication
Kanpur, Uttar Pradesh, India
Email: muktikapublication05@gmail.com
WhatsApp: +91 8604964405
Website: https://muktikapublication.com/
When contacting us regarding personal information, we may request reasonable information to verify your identity before processing certain requests.
46. Consent
By using the Muktika Publication website and services, you acknowledge that you have read this Privacy Policy and understand how information may be collected and processed as described above.
Where applicable law requires separate consent for cookies, advertising, marketing, or other processing activities, we may request such consent separately.
47. Important Notice
This Privacy Policy describes our general privacy practices. Specific products, services, publishing projects, memberships, competitions, or other programs may have additional terms, notices, agreements, or policies.
Where a specific agreement or policy applies to a particular service, that agreement or policy should be read together with this Privacy Policy.
Muktika Publication reserves the right to take reasonable measures necessary to protect its users, authors, customers, website, intellectual property, business operations, and legal rights, subject to applicable law.
Muktika Publication
“From Pen to Dreams” ✍️