Welcome to Muktika Publication.
This Refund and Cancellation Policy explains the conditions under which refunds, cancellations, and adjustments may be available for services, memberships, publishing packages, competitions, and other paid services offered by Muktika Publication.
Muktika Publication operates from Kanpur, Uttar Pradesh, India.
By purchasing any paid Service from Muktika Publication, you acknowledge that you have read and understood this Refund and Cancellation Policy.
1. Scope
This policy applies, where relevant, to payments made for:
• Book publishing services
• Publishing packages
• Book formatting
• Cover design
• ISBN and barcode assistance
• Author services
• Premium memberships
• Writing competitions
• Writing challenges with entry fees
• Creative and digital services
• Content writing
• Design services
• Promotional services
• Other paid Services offered by Muktika Publication
Specific offers may have additional refund conditions. Where specific terms are displayed before purchase, those terms will apply to that particular Service.
2. General Refund Principle
Refund eligibility depends on:
• Nature of the Service
• Stage of work completed
• Whether the Service has already been delivered
• Whether third-party costs have been incurred
• Whether customized work has started
• Applicable law
• Specific terms communicated at the time of purchase
Payment alone does not automatically create an unconditional right to a refund.
Nothing in this policy is intended to remove any consumer right or legal remedy that cannot lawfully be excluded.
3. Book Publishing Services
Book publishing often involves customized work and third-party services.
Once work has started, the following may already have been performed:
• Manuscript formatting
• Editing or proofreading
• Cover design
• Interior design
• ISBN-related processing
• Barcode creation
• File preparation
• Printing arrangements
• Distribution arrangements
• Promotional material creation
Therefore, refunds for publishing services may be reduced or unavailable to the extent that work has already been completed or non-refundable third-party expenses have been incurred.
4. Cancellation Before Work Begins
If a customer requests cancellation before Muktika Publication has started work and before any non-refundable third-party cost has been incurred, the request may be considered for a refund.
Any applicable payment gateway charges or other legitimately incurred costs may be deducted where permitted by law and disclosed appropriately.
5. Cancellation After Work Has Started
If work has already started, the refundable amount, if any, will depend on the portion of work completed and costs already incurred.
Completed services generally cannot be treated as unused services.
For customized creative work, including cover design, formatting, writing, editing, or other personalized services, cancellation may not result in a full refund once substantial work has begun.
6. Completed Services
Once a Service has been fully delivered, the payment will generally not be refundable unless:
• We have failed to provide the agreed Service;
• A refund is specifically promised in the applicable offer; or
• A refund is required under applicable law.
7. Membership Refunds
Membership plans may include monthly, yearly, or other subscription periods.
If a Member has already received or used membership benefits, a refund may not be available for the used period unless required by applicable law or specifically stated in the membership offer.
Cancellation of a membership generally prevents future renewal and does not automatically reverse the payment for the current membership period.
8. Competition Entry Fees
Competition entry fees are generally non-refundable once the entry has been successfully submitted and accepted for participation.
This is because the fee may cover administration, evaluation, event management, certificates, prizes, or other competition-related costs.
However, if a competition is cancelled by Muktika Publication, the specific competition announcement or refund terms will determine whether participants are eligible for a refund, transfer, credit, or other remedy.
9. Duplicate Payments
If you accidentally make the same payment more than once for the same Service, please contact us with proof of the duplicate transaction.
After verification, the duplicate amount may be refunded through the appropriate payment method, subject to applicable payment-processing procedures.
10. Failed Payments
If your bank account or payment method has been debited but our system does not show a successful transaction, please contact us with:
• Transaction ID
• Date and time of payment
• Amount
• Payment method
• Screenshot or payment confirmation, if available
We will verify the transaction.
If the payment was actually received by us and the Service was not provided, the matter will be resolved according to the applicable Service terms.
11. Incorrect Payment
If you accidentally purchase the wrong Service, contact us as soon as possible.
We may, at our discretion and subject to the stage of Service delivery, offer:
• Correction of the selected Service
• Adjustment toward another Service
• Cancellation
• Refund of eligible amount
This is not guaranteed once work has started.
12. Promotional Offers
Promotional offers, discounts, coupons, special prices, and limited-time packages may have additional conditions.
A discounted or promotional Service does not automatically carry a full-refund right unless the applicable offer states otherwise or applicable law requires it.
13. Third-Party Costs
Some Services may involve third-party platforms, printers, marketplaces, payment gateways, distributors, or other service providers.
Where a third-party cost has already been incurred specifically for your Service and is non-refundable, that amount may affect the refund available to you, subject to applicable law.
14. Refund Request Process
To request a refund, contact Muktika Publication using the contact details below.
Please provide:
• Full name
• Registered email/mobile number
• Service purchased
• Payment date
• Transaction ID
• Amount paid
• Reason for refund request
• Supporting documents, if applicable
Requests without sufficient payment or transaction details may take longer to verify.
15. Refund Review
Refund requests will be reviewed based on the applicable Service terms, the status of work, payment records, third-party costs, and applicable law.
Submitting a refund request does not guarantee approval.
16. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method or another lawful method agreed with the customer.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, or other financial institution.
17. Non-Refundable Situations
Subject to applicable law, refunds may generally not be available where:
• The Service has already been fully delivered.
• Customized work has substantially been completed.
• The customer has already used the relevant Service.
• The customer has violated the Terms and Conditions.
• A competition entry has already been submitted.
• A third-party non-refundable expense has already been incurred.
• The customer changes their mind after substantial work has started.
• Incorrect information supplied by the customer prevents delivery.
• The customer fails to provide required material or approvals within a reasonable period.
18. Changes to This Policy
Muktika Publication may update this Refund and Cancellation Policy from time to time.
The updated version will be published on this page with a revised “Last Updated” date.
19. Contact
For refund or cancellation-related questions:
Muktika Publication
Kanpur, Uttar Pradesh, India
Email: muktikapublication05@gmail.com
WhatsApp: 8604964405
Website: https://muktikapublication.com/
Please mention “Refund Request” in the subject or message when contacting us.
20. Important Notice
This policy should be read together with our Terms and Conditions, Privacy Policy, and any specific terms provided for the Service purchased.
Nothing in this policy is intended to limit rights available to consumers under applicable Indian law.